Damages & Repairs

We will gladly repair any of our handmade jewelry pieces complimentary within 30 days of purchase. Repairs made beyond 30 days will incur a charge of $50.

Any items that are damaged beyond repair, for example a popped cable will not be eligible for repair and will be replaced at retail price unless it is under warranty. Items for repair must be returned with all original parts.

At URBANE Jewelry Studio, we stand by the craftsmanship of every piece. Customers who invest in an item $300 or more with us enjoy exclusive, two years care benefits (selective items only, additional fees may apply to the severity of damage):

Repairs

Complimentary repairs for any clasp or jump ring breakage. 

Remakes

If your cable breaks, we'll remake your piece for a flat $100 fee, using your original materials (any extras charged at cost)

Refresh 

For natural wear over time, we'll restring and replace components for $100 plus materials, restoring your jewelry's original luster.

Each repair is completed with the same precision and artistry as the day it was made.